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The Senior SQA Manager is responsible for the overall management and success of the testing project. They ultimately manage all testing effort per engagement. The role involves quality and test advocacy, resource planning and management, resolving issues that impede testing efforts, and other related responsibilities.
- Defines, implements, and manages the quality criteria, defect process, testing process, test metrics, KPI’s needed, and testing tools per engagement
- Develop and manage all aspects of the project and program engagement including planning, external vendor relationships, resources, budget, change, risks, issues, and high level of communication
- Creates, Maintains, and Manages the following documentation: Master Test Plan, Project Test Plan, Test Strategy, Test Approach Specifications, Risk Analysis, Regression Impact Analysis, Test Effort Estimation Report, Work Breakdown Structure, Project Test Assessment, Go / No-Go Reporting, Metrics Dashboard, Operational Readiness Report, Postproduction Test Strategy, Lessons Learned, Test Closeout Report, and other related documentation.
- Confirms the types of testing needed and the criticality of each: Happy Path, Negative, Exceptions, Error Messages / Warnings, One-offs, Security, and other related types of testing
- Defines and implements the iTEST test management processes and procedures per engagement
- Lead / Manages project kick-off activities for projects identifies overall approach necessary for complete quality assurance, estimates all aspects of the testing effort, with clients and team
- Manages and mitigates a resolution of all risks and issues per engagement
- Ensures all necessary/expected documents are created, testing is completed, results are reported, and artifacts are stored in a central location (client and iLAB) for future audit purposes
- Continually analyzes functionality according to purpose, visibility, safety, financial impact, importance to the customer, testing plan, code complexity, etc. throughout the engagement to identify risks/issues/opportunities/other
- Identifies and adheres to the project timeline, and budget and informs the client early of time-related risks by creating and managing the test Project Plan
- Administers human resource management, i.e. weekly timesheet approval, paid time off, annual reviews, disciplinary action
- Administers project resource management, i.e. resource needs and skill set, resource capacity
- Sets client expectations appropriately regarding the amount of work that can be accomplished with the available resources and time allotted
- Obtains accesses needed for team members per engagement
- Maintains all communication for engagement at all levels with the client and iLAB Executive Team
- Manages team morale, commitment, and individual professional growth
- Maintains excellent relationships and rapport with clients and the iLAB Executive Team; continually building the client relationship
- Supports the client's needs: systems, user interface, test-tool introduction, test planning, tester supervision, costs, progress status reporting, etc.
- Interacts with and provides necessary deliverables to client and iLAB executive team
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