Develop comprehensive test strategies, test plans, test cases, and test scripts for Genesys Cloud CX and Dynamics 365 solutions. Define functional, integration, system, regression, performance, and UAT testing approaches. Ensure traceability between business requirements, user stories, and test cases. Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives. Functional and integration testing MS Dynamics 365 features and Genesys CX (Call routing, IVR flows etc.). Log, track, prioritize, and retest defects using Azure DevOps. Work with development teams to troubleshoot and resolve issues. Support root cause analysis and recommend process improvements to enhance software quality. Support business users during UAT planning and execution. Develop UAT scenarios and scripts. Track UAT completion and sign-off activities. Participate in performance, load, and scalability testing. Validate system response times and user experience.