Head of Software Quality - Apex Legends QV

Locations: Los Angeles - Chatsworth, California, United States of America
Role ID: 213563
Worker Type: Regular Employee
Studio/Department: Electronic Arts (EA)
Work Model: Hybrid

Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

We are seeking a Head of Software Quality to define and lead the strategy for software quality across Apex Legends. This is a critical leadership role responsible for transforming how quality is built, measured, and delivered across a fast-paced, live service development environment.

You will lead the evolution of quality from a validation function into a proactive, technology-enabled discipline, fully integrated into development and live operations. Partnering closely with Quality Engineering (QE), development, and central EA teams, you will ensure that quality is engineered into the product, enabling rapid iteration without compromising player experience.

You will report to the Head of Apex QV and be a key member of the Apex quality leadership team.

Responsibilities

• Define and execute the Software Quality vision and roadmap for Apex Legends, aligned with franchise and EA-wide goals.
• Drive shift-left quality practices, embedding quality throughout development, from early design through live service delivery.
• Lead the integration of Quality Engineering (QE) technologies and automation frameworks into QV workflows to improve scale, coverage, and speed.
• Establish a data-driven quality model, leveraging telemetry, predictive signals, and automation to anticipate risks and improve outcomes in a live environment.

Execution & Live Operations * Own the execution of software quality initiatives across Apex Legends, aligned to seasonal releases, live updates, and rapid patch cycles.

• Build and scale automation-first strategies across functional, performance, and reliability testing for a live service ecosystem.
• Define and operationalize quality KPIs and health metrics, connecting development activity to real player experience.
• Drive continuous improvement in defect management, risk assessment and release readiness, balancing speed with stability.

Leadership & Organization * Build, lead, and mentor a high-performing organization spanning Quality Verification and Software Quality disciplines.

• Foster a culture of ownership, accountability, and continuous improvement across teams.
• Partner with QE, development, and central teams to align on tools, standards, and best practices.
• Lead across a globally distributed organization, ensuring alignment and effectiveness at scale.

Partnership & Influence * Act as a strategic partner to Apex development leadership, ensuring quality is a core pillar of execution and live service success.

• Collaborate with central EA teams to leverage shared technology, AI, and automation capabilities.
• Advocate for player-centric quality by connecting internal metrics to player experience, retention, and engagement outcomes.

Requirements

• 12+ years of experience in software quality, quality engineering, or software development, with progressive leadership responsibility.
• Proven track record leading large, multidisciplinary QA/QE teams in high-scale, live or continuously delivered environments.
• Strong technical background in test automation, CI/CD, performance engineering, and modern development practices.
• Experience driving quality transformation initiatives, including shift-left strategies and automation at scale.
• Demonstrated ability to define and operationalize KPIs and quality metrics tied to product and player outcomes.
• Excellent communication and stakeholder management skills, with the ability to influence senior leadership.
• Experience working with globally distributed teams across multiple time zones.

Nice to Have * Experience in live service games or large-scale online platforms.

• Familiarity with AI/ML-driven testing or automation systems.
• Experience building or integrating shared quality platforms or tooling ecosystems.

Compensation and Benefits

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

PAY RANGES Pay is just one part of the overall compensation at EA.

In the US, we offer a package of benefits including:

• Paid time off (3 weeks per year to start)
• 80 hours per year of sick time
• 16 paid company holidays per year
• 10 weeks paid time off to bond with baby
• Medical/dental/vision insurance
• Life insurance, disability insurance, and 401(k) to regular full-time employees
• Certain roles may also be eligible for bonus and equity

About Electronic Arts

We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.

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