• 5+ years of experience in automation engineering, ITSM, or software development.
• Proficiency in automation platforms such as Workato, Azure Foundry AI, or similar tools.
• Experience with ITSM tools such as ServiceNow, JIRA Service Management, or similar platforms.
• Strong understanding of API integrations, scripting (Python, PowerShell, JavaScript), and automation frameworks.
• Familiarity with low-code/no-code automation platforms and their best practices.